Gold Support & Service
Availability: 5x9, excluding weekends & national holidays
Response: 2 Business days 
Calls: Unlimited Electronic
Callers: Up to 3 callers
Support: Technical support package is included
Service:

• Bug prioritization
• Code review / hot fixes
• On-line consulting Customization

Remarks:

• Bank of 15 hours
• Time estimations will be pre-approved with customer
• Attendance by senior developer

Prices: $2075
Comment: Save 30% and get 48 hours response times