Gizmox offers support to assist you in getting started and tackling installation, integration and technical problems. In order to be as effective as possible on providing such support you can chose out of 2 options:

Buy a Technical support package (if you are commercial subscriber you have this package included), which allows you electronic access to our support team or submit an incidental ticket for Gizmox team to evaluate and sort. You will be quoted back on the issue submitted via the incidental ticket.

Those 2 options are designed to allow you on-line support and incidental issue solving. Upon buying one of those support option you will get access to member's only resources during the validity period of your support package.

  Availability Response Calls Callers Support Accessibility Services Remarks Price

Technical Support

5x9, excluding weekends & national holidays. As soon as possible Unlimited Email / Web 1 Caller

Limited to:
Version updates, training materials, installation and getting start problems
License Preview

Knowledge base, discussion forum Does NOT include services such as code review, hot-fixes, consulting. Also available for LGPL / GPL licensees

$ 500 per year

Buy Now

Incident

 

5x9, excluding weekends & national holidays. As soon as possible Unlimited Email / Web 1 Caller Technical support package is NOT included
License Preview
N/A

Bug prioritization, Code review / hot fixes, on-line consulting, customization

Minimum 2 hours, quotations will be pre-approved with customer

$ 150 per hour

Buy Now

  • 5x9 refers to normal business hours (9:00 – 18:00 Sun-Thu) GMT 2
  • All trouble tickets are serviced and logged on Gizmox’s support system which has a “self service” web application which the customer can use to submit, track and manage their support requests.
  • Our support package is for you to get fast assistance with your installation and getting started problems, and allow flexible access to our knowledge base.
  • Technical support is included in all of our license subscription packages
  • Technical support is restricted to technical electronic answers only
  • Calls that pertain to known product bugs will not be counted, unless upper prioritized  is requested
  • If you need professional services please refer to our services section

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