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New Post 12/15/2009 9:09 AM
  msawczyn
190 posts
5th Level Poster


Resetting trial? 

We have a few computers that are used by contractors and, at some point in the past, had 6.2.8 installed on them. We've recycled them for use by new contractors who are looking into using 6.3.13 for a different project. They're in the elaboration phase, looking to see if VWG will work for this project.

It seems, though, that the presence of 6.2.8 on those computers has started the clock running for the trial. Is there any way, short of wiping and reinstalling the operating system, that we can restart the clock for the new contractors?

Thanks for any information you can provide.

-- Michael

 

 
New Post 12/15/2009 10:11 AM
  palli
11824 posts
1st Level Poster




Re: Resetting trial? 

Hi Michael,

The presense of 6.2.8 should not have started any counter, as there was no license for 6.2.8. This does sound like a professional trial of 6.3.x has been installed, and then later removed.

In this case, please send an email to support (see my signature) with details of those workstations in question and we will take a look at the activation history and see what can be done in your case. If there is no activation history for those workstations on 6.3.x, then I'm sure this will be easy to fix. Please remember to include the full name of every workstation in question, both machine and domain names.

Palli

 


Páll Björnsson - Visual WebGui support team - Email: support@visualwebgui.com
 
New Post 12/16/2009 11:06 AM
  msawczyn
190 posts
5th Level Poster


Re: Resetting trial? 

Mail has been sent to support referencing this post.

Thanks!

 

 
New Post 12/16/2009 12:21 PM
  palli
11824 posts
1st Level Poster




Re: Resetting trial? 

Hi Michael,

We received your email and it will be processed at the first available time.

Palli

 


Páll Björnsson - Visual WebGui support team - Email: support@visualwebgui.com
 
New Post 12/17/2009 12:00 AM
  ori.cohen
4390 posts
1st Level Poster




Re: Resetting trial? 

Hello Michael,

The trial for both of these machines is handled here and all you need to do now is:
1.    Close all Visual Studio windows.
2.    Uninstall Visual WebGui Professional Studio from your machine.
3.    Go to: %ALLUSERSPROFILE%\Application Data\Gizmox\Licenses and remove any *.lic files that are in this directory if there are any. In MS Windows Vista and Windows 7 it is in the “C:\ProgramData\Application Data\Gizmox\Licenses” directory.
4.    Reinstall Visual WebGui Professional Studio on your computer.
5.    Go to %ALLUSERSPROFILE%\Application Data\Gizmox\Licenses and make sure you have a single *.lic file there.

This need to be done on both machines. And make sure this done with a user that has full administrative privileges.

If you encounter any problem with this during or after this process, please reply with the details and I would love to help you further.

Regards,

Ori Cohen
Support Manager, the Visual WebGui team

 
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